Terms of Use

1. Acceptance of these Terms

By using PainFlow, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the app or website.

2. What PainFlow does

PainFlow is a personal health and wellness tracking tool. It helps you record pain intensity, symptoms, triggers, routines, flare-ups, and related notes so you can better understand your own patterns and prepare for conversations with qualified healthcare professionals.

3. Not medical advice

PainFlow is provided for informational and self-tracking purposes only. It is not a medical device, diagnostic tool, treatment provider, or substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a physician or other qualified healthcare professional with questions about a medical condition, symptoms, medication, treatment, or care plan. Never disregard professional medical advice or delay seeking it because of information shown in PainFlow.

4. Emergencies

PainFlow is not designed for emergencies or urgent medical situations. If you think you may have a medical emergency, call your local emergency number or seek immediate medical help.

5. Your responsibilities

You are responsible for:

• the accuracy of information you enter into PainFlow;
• using PainFlow in a lawful and safe manner;
• keeping your device secure;
• consulting qualified healthcare professionals before making medical decisions.

6. Premium subscriptions

PainFlow may offer optional Premium features through monthly and yearly auto-renewable subscriptions purchased with Apple In-App Purchase.

Subscriptions renew automatically unless canceled through your Apple Account before the renewal date. Apple processes payments, renewals, cancellations, refunds, and payment method information. PainFlow does not collect or store your credit card or payment method details.

Premium access depends on your active App Store subscription status. If a subscription expires, is canceled, or cannot be verified, Premium features may become unavailable.

7. No guarantee of outcomes

PainFlow may show patterns, summaries, reminders, or insights based on information you enter. These features may be incomplete, inaccurate, or not applicable to your situation. PainFlow does not guarantee health outcomes, symptom improvement, diagnosis, or treatment effectiveness.

8. Privacy

Our handling of personal, health, and wellness information is described in our Privacy Policy. By using PainFlow, you acknowledge that health-related entries may be sensitive and should be entered only if you are comfortable storing them in the app.

9. Acceptable use

You agree not to:

• misuse, disrupt, reverse engineer, or attempt to compromise PainFlow;
• use PainFlow to violate any law or the rights of others;
• upload malicious code or attempt unauthorized access;
• use PainFlow as a replacement for emergency or clinical care.

10. Intellectual property

PainFlow, including its design, software, text, graphics, branding, and other content, is owned by PainFlow or its licensors and is protected by applicable intellectual property laws. You may use PainFlow only as permitted by these Terms.

11. Changes and availability

We may update, suspend, or discontinue parts of PainFlow at any time. We may also update these Terms from time to time. When we do, we will update the date above. Continued use of PainFlow after changes means you accept the updated Terms.

12. Disclaimers

PainFlow is provided as is and as available without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, PainFlow will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, goodwill, or other intangible losses arising from your use of or inability to use PainFlow.

14. Contact

Questions about these Terms can be sent to hello@painflow.app.